Welcome to wendellestate.ca, our ecommerce website (“Website”). These terms and conditions (“Terms”) govern your access to and use of the Website, including any content, products, and services offered through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Website.

1 Use of Website Content

1.1 Copyright Notice: The content on this Website, including but not limited to text, images, videos, graphics, logos, and trademarks, is the property of Wendell Estate, Inc or its licensors and is protected by copyright laws. Unauthorized use of any content without our prior written consent is strictly prohibited.

1.2 Prohibited Actions: You agree that you will not copy, reproduce, modify, distribute, display, transmit, or create derivative works from any part of the Website without obtaining our explicit written permission. This includes, but is not limited to, copying or using the text, images, or videos found on the Website for commercial purposes or to create similar content.

2. Information You Provide

2.1 Content Transmission: You understand that the content you submit or upload to our website (excluding credit card information) may be transferred unencrypted and may pass through various networks, including the internet. This transmission may involve (a) communication over different networks and (b) necessary changes to conform and adapt to the technical requirements of connecting networks or devices. While we take reasonable measures to protect your information, we cannot guarantee the security of any data transmitted over the internet or through these networks..

2.2 Encryption of Credit Card Information: We prioritize the security of your credit card information. During the transfer process, all credit card information is encrypted using secure socket layer technology (SSL) and transmitted over a secure connection. It is important to note that the security and confidentiality of any information transmitted through the internet or other networks cannot be guaranteed completely. Therefore, you acknowledge and agree that you transmit information at your own risk.

2.3 Please refer to our Privacy Policy for further details on how we handle your information.

3. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are strictly prohibited from using the site or its content for any of the following purposes:

3.1 Unlawful Activities: Engaging in any activity that is unlawful, illegal, or in violation of any applicable international, federal, provincial, or state regulations, rules, laws, or local ordinances.

3.2 Solicitation of Unlawful Acts: Soliciting, encouraging, or facilitating others to perform or participate in any unlawful acts.

3.3 Intellectual Property Infringement: Infringing upon or violating our intellectual property rights or the intellectual property rights of others.

3.4 Harassment and Discrimination: Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against individuals or groups based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

3.5 Submission of False Information: Submitting false or misleading information, including false identities or credentials.

3.6 Malicious Activities: Uploading or transmitting viruses, malware, or any other type of malicious code that may disrupt or affect the functionality or operation of the Service, related websites, other websites, or the Internet.

3.7 Unauthorized Data Collection: Collecting or tracking the personal information of others without their consent.

3.8 Spam and Unauthorized Activities: Engaging in spamming, phishing, pharming, pretexting, spidering, crawling, scraping, or any similar unauthorized activities.

3.9 Obscene or Immoral Activities: Using the site or its content for any obscene or immoral purpose.

3.10     Security Interference: Interfering with or circumventing the security features of the Service, related websites, other websites, or the Internet.

4. Health Information Disclaimer

4.1 Informational Purposes Only: The content provided on this Website is for informational purposes only and is not intended to substitute professional medical advice, diagnosis, or treatment. We do not provide medical advice or guarantee any health benefits associated with the consumption of raw honey.

4.2 Individual Results May Vary: While we strive to provide accurate and up-to-date information, the health benefits of honey may vary for each individual. We do not guarantee that any user will necessarily experience any or all of the claimed health benefits.

5. Intellectual Property and Trademarks

5.1 Ownership: All intellectual property rights, including trademarks, service marks, and logos displayed on the Website, are the property of Wendell Estate, Inc. or their respective owners. Unauthorized use of any intellectual property without our prior written consent is strictly prohibited.

6. Limitation of Liability

6.1 No Warranty: We make no warranties or representations regarding the accuracy, reliability, or completeness of the information provided on the Website. Your use of the Website and its content is at your own risk.

6.2 Limitation of Liability: In no event shall Wendell Estate, Inc, its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or any content provided therein.

7. Order Acceptance and Limitations

7.1 Order Acceptance: We reserve the right to refuse any order you place with on the Website. Our acceptance of an order is not guaranteed and is subject to our review and discretion. If we choose to reject your order, we will notify you using the contact information provided at the time of order placement.

7.2 Quantity Limitations: We may, at our sole discretion, impose limitations on the quantities purchased per person, per household, or per order. These restrictions may apply to orders placed using the same customer account, credit card, billing address, shipping address, or any other identifiable information associated with the order.

7.3 Change or Cancellation of Orders: In the event that we need to make changes to or cancel an order, we will make reasonable efforts to notify you via the provided email address, billing address, or phone number. However, we cannot guarantee such notifications.

7.4 Dealers, Resellers, and Distributors: We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. Our products are intended for personal use, and we may take necessary measures to prevent unauthorized commercial purchases.

8. Your Responsibilities

8.1 Accurate Information: By placing an order, you agree to provide current, complete, and accurate purchase and account information for all transactions made on the Website. It is your responsibility to ensure that your account information, including email address, credit card numbers, and expiration dates, is kept up to dat.

8.2 Prompt Updates: You agree to promptly update your account and other relevant information to ensure accurate and uninterrupted communication, transaction completion, and order fulfillment.

9. Third-Party Links

9.1 The Website may contain links to third-party websites or services that are not owned or controlled by us. We do not have any control over the content, privacy policies, or practices of these third-party websites or services. We provide these links for your convenience and reference only and do not endorse or assume any responsibility for the information, products, or services provided by these third parties.

9.2 By accessing and using the Website, you acknowledge and agree that we shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, products, or services available on or through any third-party websites or services. It is your responsibility to review the terms and conditions, privacy policies, and practices of any third-party websites or services you visit.

10. Missing Deliveries & Delivery Disputes

10.1 Delivery Confirmation: We rely on the delivery confirmation provided by Canada Post (and USPS for USA orders) to determine the status of shipments. Once a package is marked as “delivered” by the logistics company, it is considered to be delivered to the address provided by the customer during check.

10.2 Claims of Non-Delivery: In the event that a customer claims non-receipt of a package that is marked as delivered by Canada Post (or USPS), please notify Wendell Estate Honey at info@wendellestate.ca or 1-844-201-2829 as soon as possible and we will engage with Canada Post/USPS to file a missing parcel ticket (with the customer’s approval, information and support) to attempt to locate the missing package. Customers are required to report any delivery issues within 1 week of the stated delivery date, or within 3 weeks of the order shipment or the date the order was placed.

10.3 Investigation Procedure: Our team will work with Canada Post (or USPS) to verify the delivery details, including the delivery address, timestamp, and any available delivery confirmation signatures. We may also request additional information from the customer to aid in the investigation.

10.4 Resolution: If the investigation confirms that the package was not delivered to the shipping address provided by the customer, we will offer a no-charge replacement or a full refund, at our discretion.

10.5 Liability: Wendell Estate Honey is not liable for packages that are marked as delivered by the postal companies but are claimed as undelivered by the customer, provided that the delivery confirmation aligns with the address provided by the customer during checkout. This is important to note if your shipping address is a company address or shared accommodation such as a university dormitory, where packages are often moved or misplaced after delivery by Canada Post (or USPS).

10.6 Preventative Measures: To minimize the occurrence of delivery disputes, we encourage customers to provide accurate and detailed delivery instructions during checkout and to monitor their shipment’s tracking status closely.

10.7 Customer Responsibilities: Customers are responsible for ensuring the accuracy of the delivery address provided during checkout and for promptly reporting any delivery issues to our customer service team.

11. Indemnification

11.1 You agree to indemnify, defend, and hold harmless Wendell Estate, Inc, its directors, officers, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or in connection with your use of the Website or any violation of these Terms.

12. Modifications and Termination

12.1 Amendments: We reserve the right to modify, update, or change these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

12.2 Termination: We may terminate or suspend your access to the Website, in whole or in part, without prior notice or liability, for any reason whatsoever, including, without limitation, if we believe you have violated these Terms.

13. Governing Law and Jurisdiction

13.1 These Terms shall be governed by and construed in accordance with the laws of Saskatchewan, Canada, without regard to its conflict of laws principles.

13.2 Any disputes arising out of or relating to these Terms shall be resolved exclusively in the provincial or federal courts located in Saskatchewan, and you consent to the personal jurisdiction of such courts.